Shipping

Do you ship internationally?

Great Indoors does not offer shipping outside of the United States.

What is your return policy?

We are a small business of two at the helm of all roles in the brand. Receiving your return would mean that we're inspecting and refolding in such a way that would yield acceptable to re-sell to another customer - no warehouse or third party, just us. We just aren't at a capacity to accommodate your return. Items that are worn or damaged are not eligible for return.  However, we want to make it right. Shoot us an email hello@shopgreatindoors.com and we will come up with a solution.

What is your policy on sale items?

All sale items are final sale. If you have a fit issue or damaged product, please email us and we will work out the best solution.

Delivery

What is your shipping policy?

All items are shipped according to the service you choose at checkout. You will receive a notification with your tracking number once your order has shipped.Once the parcel is in the hands of the shipper, we are not responsible for any events that may occur during shipment. If your order is lost or damaged, please send an email to hello@shopgreatindoors.com and we can work out the best solution.

Can I exchange my item? 

Please email hello@shopgreatindoors.com and we will arrange a return label for you and send your exchange item for you. Items can only be exchanged once and are only available for domestic orders. International orders are not eligible for exchange at this time.

What if my items are damaged? 

If you receive damaged or defective items, please email us with a photo and we will issue a return label for you. Items will be replaced if stock is available, or you will receive store credit or a refund.